# Instaform Support Tickets — form-powered help desk

**URL:** https://www.instaform.co/support-tickets

Support Tickets turns any contact or issue form into a ticket queue with
priority, status, assignment, and SLA tracking. No separate Zendesk, no
Intercom subscription, no engineering work.

## What you get

- **Ticket queue** with status columns: New, In Progress, Waiting on Customer,
  Resolved.
- **Priority levels** (Low / Medium / High / Urgent) with visual indicators.
- **Assignment** to specific team members when a ticket arrives.
- **Conversation threads** — reply to the customer right from the ticket; their
  reply appends to the thread.
- **SLA tracking** — first response time, resolution time, visible on every
  ticket.
- **Forms are the intake.** Any Instaform form can route its submissions into
  the ticket queue — embed the form anywhere (website, email, LinkPage).

## Who uses it

- **Small SaaS companies** graduating from "support@ inbox" to a real queue.
- **Agencies** handling client requests across multiple accounts.
- **Nonprofits and schools** handling parent, member, or constituent inquiries.
- **Internal IT** turning a help request form into trackable tickets.

## Why it beats a shared inbox or a separate help desk

- **Shared inboxes** lose conversations, don't track SLA, and double-assign
  tickets.
- **Zendesk and Intercom** are powerful but start at $19/agent/month and lock
  form intake behind their own editor.
- **Instaform** ships the form intake, the ticket board, and the contact CRM
  in one product for one price.

## Comparisons

- [vs Zendesk](https://www.instaform.co/compare/zendesk)
- [vs Intercom](https://www.instaform.co/compare/intercom)

## Languages

English, [Spanish](https://www.instaform.co/es/support-tickets),
[Portuguese (Brazilian)](https://www.instaform.co/pt/support-tickets).