Free Customer Feedback Survey Template

Who this template is for

Product, CS, and ops teams use this template to run quarterly feedback cycles, post-onboarding check-ins, and post-purchase pulses. It pairs rated questions (ease of use, clarity, value) with open-ended follow-ups — so you end the month with themes, not a wall of text. Every submission lands in your survey Cubby with a summary view that rolls up averages, tags responses, and exports to CSV when you need to share with the team.

From survey to insight

Every response becomes a record in your survey Cubby. The summary view aggregates ratings into averages and distributions, while open-ended responses stay searchable so you can filter for "billing" mentions or tag by theme. Assign follow-up tasks to CS for unhappy respondents, close the loop on NPS promoters, and export the whole thing as CSV when you need to share with the team.

What's included

Rated questions plus targeted open-ended follow-ups. Every field is editable — swap in your metrics, rename the scale, or shorten the survey.

Teams using this template

• SaaS product teams

  Run post-onboarding and post-feature feedback without Typeform.

• Ecommerce and DTC

  Pulse customers on shipping, packaging, and product fit.

• Education and course creators

  Collect end-of-module feedback and testimonials in one pass.

• Professional services

  Check in after each engagement with a light rating + comment structure.

• Healthcare and wellness

  Gather patient experience feedback with consent built in.

Customization notes

Most teams swap in their own scale labels (e.g., 1-5 vs 1-10), add an NPS question, and include a "Can we follow up?" checkbox so promoters can become testimonials. The theme inherits your brand automatically.

Frequently asked questions

Related templates