Free Customer Feedback Survey Template
Ask the right questions and actually read the answers. This template pairs rated questions with structured follow-ups so you end the month with themes, not a wall of text.
Free Customer Feedback Survey Template
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Who this template is for
Product, CS, and ops teams use this template to run quarterly feedback cycles, post-onboarding check-ins, and post-purchase pulses. It pairs rated questions (ease of use, clarity, value) with open-ended follow-ups — so you end the month with themes, not a wall of text. Every submission lands in your survey Cubby with a summary view that rolls up averages, tags responses, and exports to CSV when you need to share with the team.
From survey to insight
Every response becomes a record in your survey Cubby. The summary view aggregates ratings into averages and distributions, while open-ended responses stay searchable so you can filter for "billing" mentions or tag by theme. Assign follow-up tasks to CS for unhappy respondents, close the loop on NPS promoters, and export the whole thing as CSV when you need to share with the team.
What's included
Rated questions plus targeted open-ended follow-ups. Every field is editable — swap in your metrics, rename the scale, or shorten the survey.
Teams using this template
SaaS product teams
Run post-onboarding and post-feature feedback without Typeform.
Ecommerce and DTC
Pulse customers on shipping, packaging, and product fit.
Education and course creators
Collect end-of-module feedback and testimonials in one pass.
Professional services
Check in after each engagement with a light rating + comment structure.
Healthcare and wellness
Gather patient experience feedback with consent built in.
Customization notes
Most teams swap in their own scale labels (e.g., 1-5 vs 1-10), add an NPS question, and include a "Can we follow up?" checkbox so promoters can become testimonials. The theme inherits your brand automatically.
Frequently asked questions
Yes — included in every plan. No per-response fees, no survey-length limits.
Responses land in your survey Cubby with an aggregated summary view, searchable open-ended answers, and a CSV export.
Yes. Remove the email field or mark it optional. Anonymous responses still aggregate into the summary view.
Yes. Add an NPS rating field and the summary view will calculate your score automatically.
Yes — available in English, Spanish, and Brazilian Portuguese. Every question and scale label translates alongside it.
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