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Terms of Service

Last updated: October 18, 2026

These Terms govern your use of the Instaform website and service, including any paid plan and any payments you collect through your forms. By creating an account or using the Service, you agree to them.

Fair Usage Policy

Instaform operates on a fair usage basis to ensure consistent service quality for all users. Specific quotas (submissions per month, file size, rate limits) are listed in the sections below. In addition, we reserve the right to enforce reasonable limits on the following, even where no specific quota is published:

  • Aggregate storage and bandwidth use disproportionate to your plan
  • Number of forms, link pages, contacts, deals, or other resources created when the volume far exceeds reasonable use
  • Concurrent or burst traffic that degrades service for other users
  • Behavior that appears designed to circumvent published quotas (for example, creating multiple accounts to multiply free-tier limits)
  • Use of the Service for purposes substantially different from its intended use as a form-builder and link-page platform

If your usage triggers a fair-usage review, we will normally contact you first to discuss before applying any throttling or restriction. We may take immediate action, however, if usage poses a risk to the stability or security of the Service for other users.

Form Submissions

  • Reasonable limits apply to form submissions based on your plan
  • Free accounts: Up to 100 submissions per month
  • Paid accounts: Based on subscription tier
  • Submission rate limiting applies: 60 submissions per minute per IP address, and 100 submissions per hour per form

File Attachments

  • Maximum file size: 10MB per file
  • Maximum total attachments per submission: 50MB
  • Supported file types: Images, PDFs, Documents, Spreadsheets

API Usage

  • Rate limits: 100 requests per minute per IP address
  • Bulk operations may have additional limits

Prohibited Activities

The following activities are strictly prohibited:

  • Automated submission of forms without user consent (spam)
  • Uploading malicious files or content
  • Using the service for phishing or fraud
  • Circumventing rate limits or security measures
  • Harvesting user data without consent
  • Sending unsolicited communications via forms
  • Using the service to distribute malware or viruses
  • Attempting to gain unauthorized access to other accounts or systems
  • Selling goods or services prohibited by Stripe's terms
  • Using the service for any illegal purposes

Enforcement

We reserve the right to:

  • Temporarily or permanently suspend accounts violating these terms
  • Remove content that violates our policies without prior notice
  • Implement additional restrictions as needed to protect service quality
  • Report illegal activities to appropriate authorities
  • Block IP addresses engaging in abusive behavior

Data Retention

  • Active accounts: Data retained indefinitely while account is in good standing
  • Inactive accounts (12+ months): Data may be archived or deleted
  • Deleted accounts: Data permanently removed within 30 days
  • Form submissions: Retained according to account owner's settings and subscription tier

Service Availability

  • We aim for 99.9% uptime but do not guarantee it
  • Scheduled maintenance will be announced in advance when possible
  • Emergency maintenance may occur without notice
  • No compensation is provided for service interruptions

Fees and Payments

This section covers what you pay Instaform for a paid plan, and how payments you collect through your forms work.

Subscriptions

  • Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are in US dollars and shown on our pricing page. Subscriptions are sold and invoiced by TDI d.o.o.
  • Starter and Pro include a 14-day free trial. A payment card is required to start it, and the plan is charged automatically when the trial ends unless you cancel first. A trial on a yearly plan is cancelled by email (see below), so write to us before the trial ends. Each customer can use one free trial, and we may refuse or end a trial that is being misused.
  • Subscriptions renew automatically at the end of each billing period until cancelled. A receipt is emailed after each successful payment.
  • Applicable taxes such as VAT or sales tax are calculated at checkout from your billing address, and you are responsible for paying them. If you are a business and give a valid VAT ID, VAT may be reverse-charged, in which case you account for it yourself.
  • You can switch between Starter and Pro on the same billing period (monthly to monthly, or yearly to yearly). To move between monthly and yearly billing, email [email protected]. Stripe prorates the change for the rest of the current period: for an upgrade, the prorated difference is added to your next invoice, and for a downgrade, the unused amount is credited against your next invoices. A change made during a free trial is not prorated. A downgrade is available once your account no longer uses features the new plan does not include.
  • Monthly subscriptions can be cancelled in your account settings. To cancel a yearly subscription, email [email protected] from your account email before your renewal date. We will confirm the cancellation in writing, and a request received before the renewal date stops the next renewal. Cancellation takes effect at the end of the paid period, and you keep paid features until then. You can resume a cancelled subscription before that date.
  • You can always stop your subscription from renewing. If your account uses features the Free plan does not include (for example, conditional logic), your account settings show you which ones and ask you to remove them before you cancel there. If you would rather keep them, email [email protected] and we will cancel the subscription for you. After your plan ends, forms that use those features stay in your account, but you may not be able to edit them until you remove those features or upgrade again.
  • If a payment fails, we email you, and paid features stay active for 7 days. If the invoice is still unpaid 7 days after the failed payment, the subscription is cancelled and your account moves to the Free plan. Paying the invoice within those 7 days restores the subscription.
  • We offer a 30-day money-back guarantee on paid plans. If you are not satisfied, email [email protected] within 30 days of your first payment for a plan and we will refund that payment in full. Nothing in these Terms limits any refund or withdrawal right you have under applicable consumer law.
  • Enterprise pricing and billing terms are agreed separately in writing.

Payments You Collect

  • Payment fields are available on the Starter, Pro and Enterprise plans. To use them, you connect your own Stripe account through Stripe Connect.
  • Payments from your respondents go straight into your own Stripe account. You are the seller and the merchant of record: the sale is between you and your respondent, and Instaform is not a party to it.
  • You are responsible for refunds, disputes and chargebacks, taxes on what you sell, and complying with Stripe's terms. Refunds, disputes and payouts to your bank account are handled in your own Stripe dashboard.
  • Stripe's processing fees are set by Stripe, charged to your Stripe account, and separate from any Instaform fee.
  • Instaform charges a platform fee on each payment you collect: 2% on Starter, and nothing on Pro or Enterprise. Your respondent pays only the price on your form. Stripe takes the fee out of that payment when it succeeds, before the money reaches your Stripe balance. The fee is rounded down to the cent. For example, on a $100.00 payment on Starter, Instaform's fee is $2.00, and Stripe's own processing fee is also taken out.
  • The fee rate is the one on your plan when your respondent begins paying. Changing plan afterwards does not change the fee on that payment.
  • The platform fee is not returned when you refund a payment or a payment is disputed.
  • Each payment must be at least 0.50 in your form's currency (for example $0.50 or €0.50) and at least Stripe's minimum charge for that currency. Currencies that have no cents, such as the Japanese yen, are not supported.
  • If your plan no longer includes payments, or your Stripe account cannot accept charges, your forms can no longer take payments until you upgrade or fix your Stripe account.
  • We may suspend payment collection on your forms, or disconnect your Stripe account from Instaform, if we reasonably believe you are selling goods or services Stripe does not allow, a payment is fraudulent, or your refund or dispute rate puts the Service at risk, or if Stripe asks us to. Where we can, we will tell you first.

Changes to Prices and Fees

  • We may change plan prices or the platform fee. We will email you at least 30 days before a change takes effect.
  • A plan price change applies from your first renewal after the notice period. If you do not agree to it, you can cancel before then.
  • A platform fee change applies to payments your respondents begin on or after the date in our notice. If you do not agree to it, you can stop taking payments, disconnect your Stripe account, or change plan before that date.

Children Under 16

Instaform is intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If we learn that we have inadvertently collected personal data from a child under 16, we will delete it as soon as practicable. Parents or guardians who believe their child has provided personal data through Instaform should contact us at [email protected].

Copyright Infringement (DMCA)

Instaform respects intellectual property rights. If you believe content uploaded to or submitted through a form on Instaform infringes your copyright, you may submit a takedown notice to [email protected]. To be effective, your notice must include:

  • Identification of the copyrighted work claimed to be infringed
  • Identification of the allegedly infringing material, with enough detail (URL, form ID, submission ID) to allow us to locate it
  • Your contact information (name, address, phone, email)
  • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
  • A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf
  • Your physical or electronic signature

We will respond to valid notices in accordance with the U.S. Digital Millennium Copyright Act and equivalent EU law, which may include removing or disabling access to the material and notifying the user who uploaded it. Repeated infringers will have their accounts terminated.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Instaform disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Limitation of Liability

Instaform shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the services and products offered on this site, or the performance of the services and products.

Indemnification

You agree to indemnify, defend, and hold harmless Instaform (TDI d.o.o.), its officers, employees, and agents from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) any content you submit, upload, or transmit through the Service, including content collected via forms you create or operate; (c) your infringement of any third-party intellectual property, privacy, or publicity right; (d) any claim by a respondent to a form you operate that you collected, processed, or shared their personal data unlawfully; or (e) any goods or services you sell, or payments you collect, through the Service, including refunds, disputes, chargebacks and taxes on those sales. This indemnification does not apply to claims arising from Instaform's gross negligence or willful misconduct, and is limited to the extent permitted by applicable mandatory consumer-protection law.

Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, internet or telecommunications outages, or failures of third-party providers (including hosting, payment, and email infrastructure). The affected party will notify the other promptly and use reasonable efforts to resume performance. Obligations to pay amounts already due are not excused by force majeure.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia, without regard to its conflict-of-law principles. The courts of Rijeka, Croatia have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that we may bring proceedings in any jurisdiction where you are located if necessary to enforce our rights. Nothing in this section limits any mandatory consumer-protection rights you may have under the law of your country of residence; if you are a consumer in the European Union or United Kingdom, you may also bring claims in the courts of your country of residence.

Contact Us

If you have any questions about these Terms of Service, please contact us at [email protected]