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NPS survey template

Free NPS Survey Template with Automatic Score

Ship a proper NPS in two minutes. Promoters, passives, detractors split automatically — with a comment field so you know why, not just how many.

Free — included in every plan

Free NPS Survey Template with Automatic Score

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Who this template is for

CS, product, and exec teams use this template to run NPS without buying a standalone survey tool. It includes the classic 0-10 rating, a conditional follow-up that changes based on score (promoters get "What would you tell a friend?", detractors get "What would fix this?"), and a consent checkbox for follow-up conversations. The summary view calculates your score in real time — no spreadsheet math, no exported CSV on Monday morning.

Automatic scoring + room to act

Every response lands in your survey Cubby. The summary view calculates promoter, passive, and detractor counts and renders your live NPS score. Detractor follow-ups auto-create Tasks for your CS team so unhappy customers are contacted within 24 hours; promoter comments flag as testimonial candidates. When it is time to share with the board, the summary exports as CSV or a shareable link — no copy-pasting into Slides.

What's included

The canonical NPS flow: the question, the 0-10 scale, and a targeted follow-up. Every element is editable.

Teams using this template

  • SaaS and subscription

    Track score month-over-month and catch churn risk early.

  • Ecommerce and DTC

    Trigger after-purchase and flag repeat-buyer candidates.

  • Professional services

    Run NPS after each engagement and correlate with renewal.

  • Healthcare

    Measure patient satisfaction with a low-friction single question.

  • Enterprise CS

    Track by account tier and route detractors to named CSMs.

Customization notes

Most teams rename the subject noun to their product ("How likely are you to recommend Acme?"), tweak the follow-up question wording, and add an optional email field for account-level attribution. Keep it to one scale and one comment field — shorter NPS wins.

Frequently asked questions

Yes. The summary view buckets responses into promoters (9-10), passives (7-8), and detractors (0-6) and displays your live score. No spreadsheet math.
Yes. Pre-fill the email field via URL parameters (e.g., [email protected]) so responses attribute to the right account on submission.
Detractor submissions auto-create Tasks assigned to your CS team, with the comment attached — so unhappy customers are contacted within 24 hours.
Yes — included in every plan. No per-response fees or response caps.
Yes — English, Spanish, and Brazilian Portuguese, with the scale labels translated alongside the question.

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