Use Case

Support Tickets

Customer support requests organized

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Support emails lack structure, making it hard to prioritize and route issues. Important details are missing, requiring back-and-forth.

The Solution

Create support forms that capture all needed info upfront. Route tickets automatically based on issue type.

Get all details in the first submission

Let users indicate urgency

Route to the right team automatically

Customers can track their requests

Common fields you might include in your support tickets

Name

Issue Category

Priority Level

Description

Screenshots/Attachments

Order Number

InstaForm features that make support tickets even better

Category routingFile attachmentsTicket numbersAuto-responses

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